I. Introduction:

　　As the informatization and intelligent construction of various industries in today's society are becoming more and more popular, the society as a whole has higher and higher requirements for the efficiency and working environment of various industries, especially the service industry, which not only needs to meet the business of the served person For service needs, we must also provide a high-level working environment, service quality and efficiency. For example, in outpatient clinics of hospitals, current patients not only require hospitals to meet business needs, but also require hospitals to try their best to improve the medical environment, service quality, order and waiting time for medical treatments. The hospital itself needs to be improved due to the need of competition. Its own public image improves the efficiency of medical staff and creates a harmonious and orderly medical environment.

　　Since China is a country with a large population, the relative lack of medical resources has led to overcrowding of patients in many medical units, and queuing in outpatient clinics is inevitable. In the past, once the peak period of consultations came, patients or their families could see the doctor earlier. Constantly walking back and forth between the consulting room and the waiting area, constantly visiting, making the already chaotic medical environment more disorderly, not only affecting the normal work of doctors, but also increasing the workload of the guiding nurses. Many unnecessary disputes and troubles. After using the hospital triage queuing management system, it can effectively alleviate the anxiety of patients and their families while waiting for treatment, so that all patients and their families can wait patiently in the waiting area. According to the voice call and display screen As a reminder, go to the corresponding clinics in an orderly manner and no longer have to visit constantly, creating a peaceful and peaceful atmosphere for the hospital and creating a good working environment for the doctors.

2. System introduction:

　　The hospital triage queuing system refers to the intelligent call and triage queuing management system used in the outpatient building, inpatient building, and comprehensive building of the hospital for waiting, charging, and taking medicine. Doctors and nurses can call for treatment in an orderly manner through this system Patients, standardize the medical order of the hospital and modernize the outpatient management. The system can be compatible with the use of medical insurance cards and hospital visit cards to facilitate patient registration, visits, and medicines; it can solve the interface connection between the call and queuing management system and the hospital management database system; and there is an extended interface.

3. System structure:

　　The whole system is composed of five parts: server, diagnosis station, nurse station, doctor call software, call number information display and call number voice broadcast. The entire hospital's queuing master management system, nurse station (triage station) queuing management system, voice call The system communicates with the media information broadcasting system through an internal protocol. The queuing system is connected to the hospital’s local area network (the network protocol is TCP/IP), communicates with the hospital’s outpatient registration system, HIS system, and PACS system through a data interface protocol, and can output the information in the queuing system to the hospital’s HIS system. For use in electronic medical records and pharmacy management systems.

4. The overall wiring diagram of the system:

Five, system function:

　　For the entire hospital, the role of the queuing system is mainly reflected in the following aspects:

　　①Enhance the image of the hospital

　　The implementation of a queuing system reflects the hospital's consideration of the doctor's working environment and the patient's treatment environment, and reflects the advanced and scientific nature of hospital window services. This is of great significance both to the image of the hospital itself or to the satisfaction of patients with the hospital’s window services. At present, the improvement of the degree of informatization of management in all walks of life has also made hospitals gradually transform their management methods to new, advanced, and scientific methods. The implementation of the queuing system has emerged in response to the current environment.

　　②Improve service quality

　　At present, due to the large number of patients, in the process of patient visits, patients need to line up in front of the consultation room to wait for the doctor's consultation signal. This affects the work of doctors on the one hand, and on the other hand makes patients in a state of constant waiting. After the implementation of the queuing system As long as the patient gets the registration form and the number form, he does not need to wait in front of the consultation room anxiously, and can sit quietly in the waiting room of the hospital waiting for a call, and go to the doctor according to the voice and display prompts. It not only reflects the hospital's humanized performance of caring for patients, but also improves the quality of hospital services.

　　③Reduce the waiting time of patients

　　After implementing the queuing system, it is convenient for patients. Since most of the intermediate manual links are controlled by computers and hardware, the processing efficiency is greatly improved, the waiting time of patients is shortened, and the hospital has also achieved a double harvest of economic and social benefits.

　　④ Eliminate chaos in the clinic

　　In the past, once the peak period of visits was reached, patients or their family members kept walking between the treatment room and the waiting area in order to see the doctor earlier, so that the originally chaotic hospital environment became more chaotic. This not only affects the doctor’s diagnosis work, but also adds a lot of work to the hospital’s guidance nurses, causing unnecessary troubles to both the doctors and the patients. After using the queuing system, the patients and their families just sit there and wait for the voice With the number reminder on the display screen, there is no need to constantly visit, forming a quiet and peaceful atmosphere for the hospital and creating a good working environment for doctors.

　　⑤Provide a basis for the hospital to make relevant decisions

　　The system provides the functions of real-time monitoring and comprehensive statistics. You can check the doctor's work situation and the actual working hours of each doctor at any time, and provide a scientific basis for the hospital leaders to make relevant decisions.

　　⑥Increase the assessment basis for doctors

　　The system comprehensive statistical report prints the number of patients treated by each doctor, the number of successful treatments, the total treatment time, and the average treatment time of each patient. This is also an important basis for assessing the doctor’s performance and provides for the management of the hospital. part of data.

6. System features:

　　1. All settings and operations are in the form of Chinese windows window menus. That is, the personnel who can use the computer can be proficient in operation and setting in the shortest time, with powerful functions to meet different needs.

　　2. The system supports self-service swiping or scanning to enter the triage queuing system, and the effect of cooperating with the nurse station triage management software is more obvious.

　　3. Personalized virtual pager, you can view waiting and completed medical treatment, and the modes of the personalized interface can be freely converted and hidden, and it does not occupy the space of the operation interface and can be displayed semi-transparently.

　　4. The triage station (nurse station) handles various special situations in the triage area, such as: appointing a doctor for the patient, giving priority to the queue (such as veteran cadres, soldiers), follow-up visits, transferring departments, abandoning numbers, etc.

　　5. The system supports secondary triage or multiple triage, and multiple areas realize automatic call function, such as calling a few patients from the large waiting area to waiting outside the clinic, the doctor in the clinic presses the call button and then calls the patients outside the clinic to the corresponding Clinic visits.

　　6. It can be connected to the hospital HIS system in multiple ways, without the need for additional printer to issue tickets.

　　7. Flexible way of issuing ticket serial number: patient's registration form, queuing serial number printed at the registration office or queuing serial number printed at the nurse station.

　　8. Patient numbers can be transferred to different department queues, patients do not have to queue up repeatedly.

　　9. The system can set priorities, and can deal with priority patients in time, such as the elderly, soldiers, etc.

　　10. With login operation function and logout operation function: before the work starts, enter the doctor's account to log in, and after the work ends, exit the queuing system.

　　11. The patient can choose to appoint a doctor.

　　12. The doctor can choose the patient to come to see a doctor (virtual pager).

　　13. Personalized voice can arbitrarily edit the call visit serial number, patient name, department linked to, expert name, etc.

　　14. Professional voice library, the voice is clear, natural and friendly.

　　15. Personalized display can be arbitrarily edited to see the serial number, patient's name, linked department, expert name, etc.

　　16. Abundant advertisements, services, warm reminders and other information can be displayed when the queue information is not displayed.

　　17. The system supports docking with a variety of display devices, such as plasma, liquid crystal display, TV wall, etc., LED synchronization screen, etc.

　　18. Realize the hospital's demand for waiting for the second triage.

　　19. The product is completely modular design.

　　20. The system provides the business status query function.

　　21. Open interface, powerful extension function.

　　22. The virtual pager displays the waiting number and the current patient number.

　　23. The system can automatically remind the doctor that the patient has registered and is about to come to see the doctor.

　　24. The system provides the function of calculating the time value of each doctor. Average consultation time, longest time, shortest time, maximum number of calls, average number of calls.

　　25. The system provides classified inquiries and statistics based on the needs of the year, month, day, any few days, and time of day.

　　26. The system provides business data output, the output file can be EXCEL or text file function.

　　27. The system can be connected to the whole hospital, and the queue number is not repeated.

7. Introduction to the main components and equipment of the system:

　　7.1 Triage management software:

　　1. Based on local area network transmission, the software is installed on the computer of the guidance desk in the waiting area to seamlessly connect with the hospital information system (HIS).

　　2. It can read the registration information in the hospital's HIS for queuing, or manually enter the patient's name through the management software of the guidance desk, and select the department or doctor to queue.

　　3. The department, outpatient category and doctor information of the triage system can be updated from HIS.

　　4. Priority can be given to special patients.

　　5. A set of triage management software can manage multiple departments, one department can contain multiple outpatient categories, one outpatient category can contain multiple clinics, and the doctor's caller can call registered patients of multiple outpatient categories.

　　6. Can return to the call queue for the patients who have passed the number, and give priority to them as needed.

　　7. The doctor can be scheduled. Some doctors have a fixed schedule of consultations every week (such as: consultation of specialist surgeons on Tuesdays and Wednesdays; general consultations of surgery on Mondays, Thursdays, and Fridays), and the caller will be automatically configured according to the doctor's schedule.

　　8. It can add, delete, modify and other information about departments, clinic categories, doctors, etc.

　　9. Connect the printer to print the ticket number information and modify the header information. The contents of the ticket include: ticket header information (such as: XX hospital), patient name, call number, designated department, designated clinic, designated doctor, printing time, etc.

　　10. The call mode can be set (that is: the system can be set to read the HIS patient registration data, the doctor can directly call the patient; it can also be set to read the data, the patient can check in after the patient signs in at the guidance desk Call, the latter can effectively avoid the problem of over-calling numbers).

　　11. The basic information of all equipment is set on the software, which is easy to operate and has strong practicability.

　　12. The queue status (called and uncalled) can be automatically saved after power failure, and the system will not be affected when a call comes in.

　　13. The system automatically resets and clears when it is turned on for the first time every day, and re-queues.

　　14. Be able to track the details of the doctor's visit, and count the average time of each doctor's visit to patients, and predict the approximate visit time of each patient.

　　15. Can provide necessary statistical query information.

　　16. Strict authority control, only users with administrator authority can perform operations including data connection settings, departments, registration categories, doctor profile settings, and call parameter settings after logging in. Ordinary users of medical guidance management software can only do the basic operations of adjusting call queue, swiping card, patient arrival, suspending patient queuing, resuming queuing, and second consultation.

　　7.2 Software Caller:

　　1. Based on LAN transmission and installed on the doctor's computer, the interface is intuitive and easy to operate.

　　2. There are two views for switching between classic and mini, which are in line with the different usage habits of doctors.

　　3. It can display the current patients and the number of waiting patients, the number of patients who have been seen, and the number of past numbers.

　　4. It can display and query the status of uncall, call, consultation and past number simultaneously.

　　5. When the doctor calls the patient many times and does not come to the clinic for treatment, press the button of "Unreached Number". At this time, the guidance desk management software host records the patient as "Unreached Number". In the district, you need to sign in at the guidance desk, enter the queuing sequence again, and wait for the call.

　　6. "Call number" button: the doctor can call the next patient by pressing this button after seeing a patient. The caller, the entrance screen of the clinic, and the main screen will all display the name and number of the next patient, and the voice will be played. The name and number of this patient go to the corresponding clinic for treatment, and the number of people who have not called is reduced by one.

　　7. "Recall" button: When the doctor calls the next patient but is not there, press the "Recall" button to call the patient repeatedly.

　　7.3 Integrated display for calling number:

　　1. Integrated LCD display, which can display detailed queue calling information.

　　2. The queuing information display software can flexibly customize the display screen effect, subtitle form, and color style according to the needs of users.

　　3. Support scrolling from bottom to top to display the information of queuing numbers in all clinics.

　　4. Support display date and time information.

　　5. Support full screen or part of pictures and video files.

　　6. Support the display of the queue number and name of the waiting staff.

　　7. It can display polite language or other text prompt information.

　　8. The font, size, color and position of the displayed content can be changed.

　　9. Can customize the background picture.

　　10. The system is embedded with TTS voice search engine technology, so that the system can pronounce synchronously, clearly and accurately. Support patient and physician name call.

　　11. Support Chinese, English and digital speech synthesis, and directly synthesize page information and text information into speech information; the speech speed of synthesized speech can be adjusted.

　　12. Realize independent control of each speaker in the same clinic, that is, each speaker in the same clinic can broadcast the same content at the same time, or broadcast different content.

　　Hardware parameters:

　　7.4 The entrance screen of the clinic:

　　1. The entrance screen of the consultation room adopts an integrated design, which contains a liquid crystal display module, a main control board, a speaker, and a queue information display software. The software is powerful and flexible.

　　2. The queuing information display software can flexibly customize the display screen effect according to the needs of users.

　　3. It can display information such as the name, title, photo, department name, office name, name and number of the patient in the consultation, and the name and number of the patient waiting for consultation.

　　4. It can display polite language or other text prompt information.

　　5. When the consultation room is suspended for consultation, it can display "Pause for consultation".

　　6. The font, size, color and position of the displayed content can be changed.

　　Hardware parameters:

8. Work flow:

　　1. Doctor's operating instructions:

　　The doctor goes to work → log in to the pager → press the "call" button → the patient comes to see a doctor → press the "call" button at the end of the consultation → call the next patient

　　2. Related processing at the nurse station:

　　When the nurse goes to work, open the nurse station triage management software → perform some operations that the patient needs, such as return visits, priority, patient selection of doctors, etc.

　　3. Patient waiting status:

　　Patient registration → self-swipe or scan in the triage area or the nurse station staff arranges to enter the queuing system → wait in the waiting area of ​​the corresponding department → see the information displayed on the display screen and hear the prompt sound → go to the corresponding department for treatment → diagnosis is completed go away

9. Technical support:

　　1. Software technology and functions are independently developed and produced;

　　2. The product function fully meets the queuing technical requirements required by customers, and the product is a mainstream product;

　　3. Free software upgrade of the product;

10. After-sales service:

　　Our company always puts after-sales service in the first place, and we provide customers with not only high-quality products, but also better services. By strictly following the chapters on system quality assurance measures of this program, we will provide customers with an excellent and reliable system; we will also comply with the following after-sales service commitments to provide customers with high-quality services and avoid the owners' worries .

　　(1) Provide two-year free warranty service for the hardware equipment of the queue management system used by customers

　　(2) Provide lifetime maintenance services for the queue management system software used by customers.

　　(3) In the early stage of system operation, technicians will be sent to the scene to provide customers with guidance and technical support.

　　(4) Provide customers with round-the-clock telephone technical consultation and troubleshooting services, and provide online remote assistance services during working days.

　　(5) The queuing system used by the customer breaks down during operation, and rushes to the site where the system is located within 24 hours after receiving the failure report. The system failure cannot be repaired 4 hours after our staff arrives at the site, namely Provide backup equipment.